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Keeping you safe and informed

First and foremost, we at Pulse Power hope that you and your family stay safe and healthy during the Coronavirus COVID-19 outbreak. The health and well-being of our community is our top concern. Rest assured, our customer care team is still here for you and your energy needs. However, we are experiencing a higher volume of calls and we ask for your patience as we work hard to provide personalized assistance to everyone.

Remember, the fastest and easiest way to do many of the things you might call us for is to access your online account.  Make a payment or to review current bills, sign up for auto-pay, update your account information and monitor your daily usage from the comfort of your home.

If you have been impacted financially by the Covid-19 Virus, there may be options to assist you in making your energy payments:

Deferred Payment Plan

If you are unable to pay the full amount prior to the due date, you may be eligible for a Pulse Power deferred payment plan.  Please do not wait until your power is disconnected, contact us immediately by email at customercare@pulsepowertexas.com to request a Deferred Payment Plan on your account.

On a deferred payment plan:

  • Pay 20% of what you owe upfront.
  • Pay up to 5 installments along with your next few current monthly bills.
  • You will not be able to switch to another electricity provider until your deferred balance is paid in full.

COVID-19 Electricity Relief Program

The state of Texas has created the COVID-19 Electricity Relief Program. If you have been affected by Covid-19 and are unable to make a full payment, you may qualify for the Covid-19 Electricity Relief Program.  

Eligibility is determined by a third-party administrator, Solix. You will qualify to receive aid only if you've filed for unemployment with the Texas Workforce Commission.

To apply for relief, please contact Solix at 1-866-454-8387 or apply online at www.txcovid19erp.org.

Required information:

  • A copy of your acceptance letter from Texas Workforce Commission 
  • A copy of your Pulse Power bill (Please ensure the information you provide to Solix matches your Pulse Power account information).

Submit a copy of your Texas Workforce letter acceptance and electricity bill within 30 days of calling Solix via:

Email:TX_COVID-19ELECTRICITY_RELIEF@SOLIXINC.COM.

Mail: SOLIX - P.O. Box 4060 Killeen, Texas 76540-4060