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Questions? We have answers.

Check out the most commonly asked questions from our customers.

 

How can I cancel my Pulse Power service?

We’re sorry to hear you're thinking about leaving. Fill out our online cancellation form and our customer care team will contact you.

 

I’m moving. Can I transfer my Pulse Power service to my new home?

Pulse Power would love to serve you at your new home. Fill out our online transfer service form and our customer care team will contact you.

Who can I call for an emergency or power outage?

In the event of an emergency or outage, contact your Transmissions and Distribution Service Provider (TDSP) immediately.

 

TDSP Service Area Emergency Service:

CenterPoint Energy (Houston and surrounding areas): 800-332-7143

Oncor (North and West Texas, including Dallas): 888-313-4747 or 888-313-6862

AEP - CP&L/WTU (Central, South and West Texas): 866-223-8508 or 877-373-4858

Texas New Mexico Power (S. Central Coast, Far West and North Texas): 888-866-7456

What is electricity deregulation? 

The Texas market was open for competition in 2002 giving customers the right to choose their own electricity provider. Prior to this, everything was controlled by the local utility as a monopoly. Deregulation allows providers to compete for your business and provide the best rates and plans that fit your needs.

How do I sign up for service with Pulse Power? 

Pulse Power offers an easy online signup process. Click here to get started. You can also enroll over the phone, Monday - Friday 8:00am - 7:00pm CT by calling 888-785-7797.

What charges will I see on my bill?

Unlike many providers, Pulse Power offers a "bundled rate" for residential service. You won't find any extra charges on your bill. Pulse Power's invoice is designed to be easy to read. Your monthly invoice will have your usage, base charge, PUC and GRT taxes. This would only change if fees regulated by the Public Utility Commission of Texas rules are changed. 

Can I pay my bill online?

Yes! Pulse offers online bill payment options and we highly recommend you set up paperless billing and AutoPay. We accept ACH, Visa, and Mastercard. Register your online account if you haven't already done so here.

What is the refund policy? 

Click here to review our current refund policy. 

What is a Retail Electricity Provider or (REP)?

Pulse Power is a Retail Electricity Provider (REP) licensed by the Public Utility Commission of Texas (PUCT). This means we can provide electricity plans and options to residential and business customers in Texas through electricity deregulation.

What is a kilowatt-hour or (kWh)?

A kilowatt-hour (kWh) is a unit of measurement used for electric energy. It means you used 1,000 watts for an hour, for example, a 60-watt light bulb would need to run for over 16 hours to use just one kilowatt of electricity. You will typically find electric rates priced by the kWh. This term is used on your electricity agreement as well as your monthly statement.

What is an Electrical Service Identifier or (ESI ID)?

ESI stands for "electrical service identifier". An ESI ID number is unique to the physical address where you receive your electricity - it's like the social security number to your meter. In Texas, almost all of our meters are "smart meters", which means they record your electricity usage for every 15 minute period of every day of the year.

What is the Electricity Facts Label or (EFL)?

The Electricity Facts Label (EFL) is part of our Residential Service Agreement and provides you with information on pricing, contract, fuel mix and emissions information regarding your electricity service. The layout and content of the EFL is prescribed by the Public Utility Commission of Texas (PUCT). This document is very important as it lists your electricity rates and any fees associated with your agreement. You should review these closely to weed out the tricks and gimmicks that some companies use. 

What is a Transmission and Distribution Service Provider or (TDSP)?

The Transmission and Distribution Service Provider (TDSP), sometimes referred to as the Transmission and Distribution Utility (TDU), is the local utility company that transmits and delivers electricity within a service area via electric poles and wires. This company is responsible for the maintenance and repair of these poles and wires and is regulated by the Public Utility Commission of Texas (PUCT). When you switch to Pulse Power, your TDSP remains the same, and they continue to deliver your electricity as they always have. 

What is Renewable Energy?

Renewable Energy, sometimes referred to as "green energy", is electricity generated by naturally sustainable fuel sources, like wind and sun. When green energy is generated, harmful emissions like carbon dioxide, mercury, nitrogen oxide, and sulfur dioxide are not released into the environment.

If I'm switching providers when I sign up with Pulse Power, when will the switch happen?

A standard switch takes place between 1-7 business days after acceptance of your service agreement but can happen very quickly in some instances. If you select a specific switch or move-in date, your services will typically begin on the date chosen. You will receive your first electric statement from Pulse Power soon after the next monthly meter read.

Do I have to contact my old company if I am switching electricity providers?

No. When you switch to Pulse Power, your old supplier will receive notification that you have switched away - no action is necessary on your part.

Why should I choose Pulse Power as my REP? 

Pulse Power offers a variety of simple rates and plans that make electricity easy for you, whether it's for your home or business. We are reliable and provide solutions for your electricity needs. We believe signing up for electricity service can be easy because we focus on our customers.

Where can I see historical variable rates? 

Click here to see Pulse Power's historical variable rates.

 

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